Polo Lounge Host

We care about your career and are known for having the absolute best people in the industry. When you join us as a Polo Lounge Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Polo Lounge Hostat The Beverly Hills Hotel, your compensation will be $31.59 per hour.

• Our Host/esses are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day. This will include ensuring our guests receives nothing but the best experience.
• Sometimes our guests have special requests, and our hosts are relied upon to share that knowledge with the relevant teams. Our Host/esses anticipate our guest needs and build rapport with customers and sharing knowledge with the relevant teams.
• Greets, escorts and seats guest as necessary. Take reservations and conduct confirmation calls. Learn and manage the online table reservation system; adding, modifying, removing, confirming reservations.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Host/esses are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains. Answer the phone in accordance with hotels standards.

The items shared are essential. However, to ensure consistency, our Hosts are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking.

occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

• You’ll bring your unique personality and passion to the role and the team.
• All of our employees are ambassadors of our Vision, Values and culture. Our Hosts do this with all they do.
• English is the primary language used in our hotel. Our Hosts must feel comfortable communicating in this language.
• Attention to detail is critical for our this role.
• We pride in nurturing an environment where Working Together is a must. Our Hosts/Hostesses are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

USA

9641 Sunset Blvd 90210 Beverly Hills

We are not just a collection of hotels, but instead a talented…