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over 3 months ago 1. Bilingual Customer Service Specialist - Fluent in Japanese/Remote (Online/Remote) - Candidates ideally in Tokyo - Japan

Customer Service/Help Desk, Language/Bilingual

Position: Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Japan) - Our team will review applications on a first -...
Skills Needed: Live and have legal authorization to work in Japan.
Be bilingual in role language as well as English, able to provide verbal and written support in both languages.

Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.

Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.

Be prepared to work full-time hours on a rotating schedule (including weekends and holidays).

Thrive in a fast-paced, high-volume environment.

Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.

Be proficient with technology.

Have strong reading, writing and communication skills.

Willingness to learn all about entrepreneurship, care deeply about supporting people and enjoy having genuine human conversations.

Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

Ensure privacy and security practices are followed at all times for both merchants and Shopify.


* Bonus experience *

A background or interest in business, marketing, retail, or sales.

Ran or had exposure to running a business or being an entrepreneur.

Call-centre, customer service, and/or retail experience.

Bilingual Customer Service Specialist - Fluent in Japanese/Remote Job

Posted by Shopify
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