Apply for Bilingual Call Center Jobs - Local & International

Skills Needed: KEY RESPONSIBILITIES:

Serve and support customers by answering incoming Admin calls and/or Emails:
Live the first call resolution approach at each contact by listening, understanding and solving
customer's inquiries
Manage request by respecting all efficiency KPI's (AHT, hold, transfer rate, etc)
Ensure best customer experience by making sure that he has the best possible set up (accurate
data entry and amendments) answering his needs
Identiy appropriate sales opportunities in order to even exceed customers' expectations and create the "wow" effect.
Provide feedback that may lead to an improvement of processes, products and services, in order to actively increase customer satisfaction.
Develop personal know-how by using the available training & knowledge tools.

Your profile:

• Graduates of High School
• Native standard or fluent German speakers
• Fluent English (Proficiency level)
• Good Knowledge of PC (hardware, software, internet)
• Windows, Ms Office Suite, Skype, Windows Media Player, Windows Messenger
• Excellent communication skills
• Strong team spirit
• Passion about customer services