Property Manager

Overview

Property Manager – Billingham — 23,000 - 26,000 per annum

• Portfolio & Tenancy Management
  • Manage a portfolio of residential rental properties from move-in to move-out
  • Act as the main point of contact for landlords and tenants
  • Ensure tenancies are managed in line with AST agreements and UK legislation
• Maintenance & Repairs
  • Log, prioritise, and coordinate maintenance issues
  • Instruct approved contractors and manage works within agreed budgets
  • Obtain quotes where required and seek landlord authorisation
  • Monitor contractor performance, costs, and completion times
  • Deal with emergency repairs and out-of-hours issues when required
• Compliance & Legislation
  • Ensure properties remain compliant with UK regulations, including:
  • Gas Safety (CP12)
  • Electrical Safety (EICR)
  • EPC requirements
  • Smoke & carbon monoxide alarms
  • Right to Rent
  • Licensing requirements (where applicable)
  • Maintain accurate compliance records on the property management system
  • Support Section 21 / Section 8 processes where required (with senior approval)
  • Handle deposit deductions and disputes in line with DPS guidelines
• Landlord & Tenant Relations
  • Provide clear, professional advice to landlords on their legal responsibilities
  • Handle tenant complaints and disputes calmly and fairly
  • Set expectations clearly and manage difficult conversations professionally
  • Maintain high levels of customer satisfaction and retention
• Administration & Systems
  • Keep property management software fully updated
  • Record all actions, communications, and compliance documentation
  • Work closely with lettings, accounts, and senior management teams
  • Support business growth through renewals, rent reviews, and landlord retention

• Essential
  • Previous experience in residential property management or lettings (6 month)
  • Excellent communication and organisational skills
  • Ability to manage a busy workload and prioritise effectively
  • Confident handling difficult conversations with landlords and tenants
  • Good IT skills and experience using property management systems
  • Full UK driving licence (if inspections required)
• Desirable
  • ARLA / Propertymark qualification (or working towards)
  • Experience managing licensed or complex properties
  • Knowledge of deposit dispute processes
  • Background in maintenance coordination or contractor management

• Calm under pressure
• Detail-oriented and compliance-focused
• Commercially aware
• Professional and customer-focused
• Problem-solver with strong judgement