Credit Controller

About the Role

Credit Controller

Location: Bromborough, Wirral

Hours: Monday – Friday | 08:30 – 17:00

At Panda, cash keeps our operations moving.

As a Credit Controller at Panda, you’ll play an important role in helping the business collect payments efficiently while maintaining strong, professional relationships with our customers.

Working within our Transactional Services team, you’ll manage your own portfolio of accounts, support customers with payment queries, reconcile accounts, and help ensure invoices are paid within agreed terms.

This is a fast‑paced role where communication, organization and follow‑up really matter. You’ll work closely with internal teams and external customers to resolve queries, reduce aged debt, and support the wider finance team in keeping customer accounts accurate and well managed.

This Credit Controller role would suit someone with previous credit control or accounts receivable experience who enjoys working with people, solving problems, and making a direct impact on business performance.

• Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
• Contacting customers by phone and email to follow up on outstanding invoices
• Building strong relationships with customers to resolve issues quickly and professionally
• Investigating and resolving invoice or account queries in collaboration with internal teams
• Reconciling customer statements and maintaining accurate account records
• Updating credit control systems with all collection activity
• Processing card payments and issuing direct debit mandates where required
• Providing copy invoices and statements to customers when requested
• Escalating potential risks or payment concerns to the Credit Control Team Leader
• Supporting the wider finance team in reducing aged debt and minimising bad debt exposure

We’re looking for someone who is confident, organised and comfortable managing a busy customer ledger.

• At least 2 years’ experience in a credit control or accounts receivable role
• Experience managing a high-volume customer ledger
• Confidence communicating with customers by phone and email
• Strong organisational skills and attention to detail
• Experience handling reconciliations and resolving account queries
• A proactive approach and the confidence to manage difficult conversations when required
• The ability to work well as part of a team in a busy finance environment

Experience using systems such as Sage, AMCS, Credit Hound or Sage CRM would be beneficial, but is not essential.

• ICM Level 3 qualification, or working towards this
• Experience working with customer procurement portals such as Pro Actis, Tradex or Dwellant
• Strong Microsoft Excel skills

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)