Commercial Card Solutions Technical Support Specialist

Job Description

At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high‑value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers.

• Researches and resolves technical issues for internal partners and high‑value clients
• Monitors internal e‑mail boxes for incoming research requests
• Assists clients with post‑implementation training needs
• Provides periodic updates to internal partners to ensure clients are optimizing card services
• Fulfills reporting and other support duties as necessary to deliver results to our clients and partners

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Three (3) years of client servicing, implementations, or technical support experience

• Bachelor’s degree

• Ability to identify and resolve problems
• Ability to manage workload effectively
• Detail oriented
• Strong verbal communication, written communication, and interpersonal skills

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location, and most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

• Minimum: $50,500.00 USD
• Median: $63,650.00 USD

Incentive Pay Plans:
This job is not incentive eligible.

Regions offers a benefits package that is flexible, comprehensive, and recognizes that "one size does not fit all" for benefits‑eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit Regions Benefits Portal.

Riverchase Complex North Building

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans