Help Desk Analyst

Responsibilities

• Provide technical support to users after go‑live.
• Provide phone support for Southern Company employees, assisting with ASCEND and technology needs.
• Troubleshoot issues to resolution, ensuring fulfillment of service requests is handled timely.

• Exceptional analytical and problem‑solving skills.
• Ability to manage multiple tasks and priorities.
• Ability to make decisions with little or no management input and in the absence of prior guidelines.
• Self‑starter, initiative, independent thinking.
• Strong customer‑service skills.
• Strong oral and written skills.
• Thorough knowledge of information technologies, infrastructure, and telecommunications transport.
• Comprehensive knowledge of LAN/WAN technology.
• Working knowledge of mainframe technology and associated applications.
• Working knowledge of access technologies and telecommunications terminology.
• Comprehensive knowledge of BMC Helix / Smart
  
  IT Event Management System.
• Help desk support, service desk, customer service, Windows 10, troubleshooting, phone support, ticketing system, desktop support, Office 365.

• Entry Level.
• Contract position based out of Birmingham, AL.
• Fully onsite position in Birmingham, AL.
• Compensation: $17.00 – $20.00/hr.
• Benefits (if eligible):
  Medical, dental & vision;
  Critical Illness, Accident, Hospital; 401(k) retirement plan (pre‑tax and Roth);
  Life Insurance (voluntary life & AD&D);
  Short and long‑term disability; HSA;
  Transportation benefits;
  Employee Assistance Program;
  Paid time off/Leave (PTO, vacation or sick leave).
• Eligibility requirements apply and may depend on job classification and length of employment.
• Final date to receive applications:
  May 29, 2026.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.