Recruitment Officer

About the Role

London / Manchester / Birmingham (Hybrid)

Join QA Higher Education – Make a Real Impact

Are you a driven, people-focused sales professional with a passion for education? At QA Higher Education (QAHE), we're on a mission to open up access to world-class education—and we're looking for an Account Manager to help us do it.

• Build and manage a strong pipeline of applicants, ensuring KPIs and SLAs are met
• Engage with students, agents, and partners via multiple channels
• Support the Sales Team Leader to exceed recruitment targets
• Guide applicants through the full lifecycle—from enquiry to enrolment
• Advise students on meeting application requirements (docs, interviews, English tests, etc.)
• Deliver exceptional customer service to students and stakeholders
• Maintain accurate data and reporting in internal systems
• Attend recruitment events and meet students on campus when needed

You’ll be the friendly expert who keeps students motivated, informed, and confident throughout their journey.

• Proven success in a sales or target-driven environment
• Experience in higher education recruitment is a plus

• Excellent communication and relationship-building skills
• Strong customer service mindset
• Self-motivated, organised and results-driven
• Confident, proactive and solutions-focused
  
  Able to manage multiple priorities and deadlines

• Understanding of the UK higher education landscape is desirable

• Achieving (or exceeding!) student enrolment targets
• Delivering a seamless and supportive applicant experience
• Building strong relationships with students, agents, and internal teams
• Maintaining high-quality, accurate pipeline data

QAHE partners with UK universities to deliver foundation, undergraduate and postgraduate programmes to over 17,000 students worldwide

We're passionate about widening access to education and creating opportunities for students from all backgrounds.

• Be part of a purpose-driven organisation
• Work in a collaborative and supportive team
• Opportunity to grow your career in education and sales

We are committed to providing a safe and inclusive environment for our students and staff. This role is subject to appropriate safeguarding checks, including a Basic DBS check.