Customer Service Operative

We have an opportunity for a Customer Service Operative to join the team at our Longbridge branch.

Essential to the position is the ability to plan, organise and manage the workload to ensure the highest standard of service to customers. The successful candidate will have a pro‑active approach to customer service, and therefore excellent communication and organisation skills are essential.

They will also need to be familiar with all aspects of stock handling and have experience selling heavyside building materials. The ability to build relationships with employees, local builders, contractors and suppliers are also key to the role.

• Serving customers and picking orders
• Loading and Unloading HGV and customer's vehicles
• Awareness of new sales opportunities
• Stock rotation maintenance
• Acquiring quotes, following up and achieving orders
• Delivering a first‑class customer service
• Ensure highest standard of service to the customer

• Company Profit Share Bonus (dependant on company performance)
• Enhanced company pension scheme – Salary sacrifice
• Length of service annual leave increases up to 30 days + bank holidays
• Flexible Holiday Scheme – buy or sell up to 3 days
• Enhanced maternity and paternity pay
• Life Assurance Scheme
• Health Cash Plan – Salary Sacrifice
• Company workwear/PPE provided

Lonbridge Branch (B31 4PT
)

• Employee Support Line
• Mental Health First Aiders

With over a century of experience in the construction industry, we’re proud to be one of the UK’s largest independent builders’ merchants. Our network of branches across the Midlands and South‑East offer a wide range of building materials and expert advice to everyone from national house builders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care.

Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward.

We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not‑for‑profit organisations that make a real difference in the communities we serve.

At the heart of our business are our colleagues, and that’s why we champion a people‑first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues’ well‑being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential.

We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.