IT Operations Manager

The Data Center manager will oversee the daily operations of a mission-critical lottery client environment. This role will be the primary point of accountability for ensuring the operational health, performance, and service delivery of our solution, while leading a local operations team and coordinating with centralized support and technical groups.

• Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client’s business.
• Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team).
• Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks.
• Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects.
• Ensure all application software is tested, validated, and approved prior to client turnover.
• Orchestrate and coordinate software deployments and operational readiness.
• Collaborate with technical, development, and infrastructure teams to address and resolve production issues.
• Maintain compliance with change management, security patching, and regulatory requirements.
• Drive tactical project execution, ensuring alignment with business and client priorities.
• Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status.
• Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time

• Bachelor’s degree in IT and/or 7-10 years of related work experience.

• Proven experience in operations management in a mission-critical environment, preferably within the lottery, gaming, or transaction-based industry.

• Excellent organizational and interpersonal skills.
• Strong technical experience using LINUX, SQL Server Systems.
• Required to maintain company and customer confidentiality.
• Excellent organizational and communication skills.
• Detail-oriented with a proactive, hands-on approach to problem solving.
• Experience in incident management, change control, and compliance processes.
• Must be able to work on-site and be available for 24x7 on-call support.