Director, Clinical and Operations - Cigna Healthcare - Hybrid

Position: Director, Clinical Performance and Operations - Cigna Healthcare - Hybrid
## Director, Clinical Performance and Operations - Cigna Healthcare - Hybrid Apply remote type:
Hybrid locations:
Bloomfield, CT:
Philadelphia, PA:
Tampa, FL:
Plano, TX:
Pittsburgh, PAtime type:
Full time posted on:
Posted Todayjob requisition :

** Position Summary
** Reporting into the Office of the Chief Medical Officer, this role is a critical member of the Clinical Strategy and Operations leadership team and serves as a critical program execution partner for high-priority, cross-functional clinical initiatives—translating CMO and enterprise priorities into coordinated plans, clear governance, and measurable results. The Director, Clinical Performance and Operations, drives disciplined execution, accountability, and communication across teams;

prepares executive-ready briefing materials for CEO engagements; and ensures timely follow-through on decisions and action items. Operating comfortably at a dynamic pace, the role acts as a central liaison to drive clarity, alignment, and momentum on enterprise priorities and will report to the Managing Director, Enterprise Clinical Strategy and Operations.
** Key Responsibilities
**** Program & Initiative Oversight
*** Drive high-priority, cross-functional initiatives across the Office of the Chief Medical Officer; ensure execution, accountability, and communication across teams.
* Own end-to-end process for initiatives from intake through closeout: scope, schedule, dependencies, risks, decisions, outcomes, and value realization.
* Oversee the development and use integrated project plans, roadmaps, and delivery artifacts (e.g., charters, RACIs, milestones, dashboards) to ensure clear accountability and on-time execution.
* Proactively manage risks, issues, and dependencies; drive mitigation strategies and timely resolution across stakeholders.
* Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes.
* Prioritize needs across multiple initiatives simultaneously in a fast-paced, evolving environment; operate effectively with ambiguity and minimal direction.
** CMO Briefings, Meetings & Follow-Through
*** Prepare comprehensive briefing materials for CEO and team meetings—partnering with cross-functional stakeholders to synthesize key insights, risks, trade-offs, and recommendations.
* Develop concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics.
* Ensure staff provide CMO meeting logistics and content flow (agenda, prereads, stakeholder inputs) and ensure timely follow-through on action items and commitments.
* Maintain a decision and action log; track ownership, due dates, and outcomes; escalate blockers to ensure momentum.
* Support leadership routines and governance forums (kickoffs, status reviews, risk/decision reviews, retrospectives), including facilitation support and documentation.
** Stakeholder Management & Communications
*** Act as a central liaison across teams, facilitating communication and driving clarity on priorities emerging from the Office of the Chief Medical Officer
* Serve as a connector across business units and functions to ensure consistent messaging, sequencing, and change management across initiatives.
* Lead on clinical L&D, along with community and culture-building initiatives
* Build and maintain strong relationships with key stakeholders; foster collaboration, value other perspectives, and gain support and buy-in for recommendations.
* Craft internal communications (and partner on external communications as needed) to inform, educate, and facilitate adoption of priorities, strategy, and operating changes.
* Develop and maintain dashboards and KPI reporting tools to support performance management and transparent progress tracking.
** Team Leadership**
* ** Provide overall leadership and direction for the team**, with full accountability for hiring, goal setting, coaching, performance management, and development to ensure strong individual and team performance.
* ** Effectively deploy and leverage team capabilities to achieve results**, aligning skills and capacity to priorities, setting clear expectations, and holding the team accountable for…