Recovery Specialist

Recovery Specialist

The Recovery Specialist leverages advanced skip tracing skills and experience with late-stage and complex delinquent accounts including repossession, charge‑off and high‑volume loans to provide payment solutions and asset recovery efforts to collect on balances to help remedy high volume debt for the credit union.

General Electric Credit Union is an independent, member‑owned full‑service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee‑friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

• Contact members to collect on delinquent installment loans, credit cards that are on charge‑off status and repossession accounts, via email, phone, or text, while adhering to regulations and guidelines set forth in the Fair Debt Collections Practices Act (FDCPA).
• Research all available means to locate delinquent members who do not reply to telephone calls or letters by utilizing advanced skip tracing techniques to find additional or updated contact information when members fail to respond.
• Independently interpret information from multiple systems to determine member status (i.e. bankruptcy, total loss, active military) and ability to make payments on charged‑off accounts.
• Document account activity and member interactions using the appropriate systems to make others aware of member’s financial situation and for legal purposes.
• Under supervisor’s direction, may transfer funds from any pledge or secured credit union account of delinquent member to satisfy delinquent loan account.
• Negotiate with members to establish acceptable payment arrangements to collect on charged‑off accounts.
• Process member payments on delinquent accounts and to cancel repossession, bringing the member back to good standing.
• Review members’ accounts to determine the need for legal/repossession actions and refer them for management review.
• Submit repossession assignments.
• Collaborate with dealerships to apply for service contract and guaranteed asset protection (gap) insurance refunds after the repossessed collateral has been sold.
• Keep abreast of any new and/or changes to existing GECU and department policies and procedures.
• Work on special assignments and assist training developing members.

• High school diploma, or GED required.
• Minimum 3 years’ related late‑stage collections or asset recovery experience required.
• Knowledge of the repossession process preferred.

• Good verbal and written communication skills.
• Good problem‑solving and critical thinking skills.
• Advanced skip tracing abilities.
• Exhibit a positive demeanor and ability to represent the credit union professionally.
• Ability to communicate clear, concise information to members and identify the best method to communicate information per situation.
• Extraordinary member service skills.
• Intermediate proficiency in Microsoft Office Suite and alphanumeric data entry.
• Ability to obtain basic knowledge of multiple systems utilized in position.
• Ability to understand and comply with all required federal and state regulations associated with this position.

• Health, Dental and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starts accruing once hired and birthday off – paid.
• 401k Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities & professional development.
• Volunteer opportunities – and earn additional PTO hours!
• On‑site clinics for Vaccines and Mammograms.
• And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer