Customer Experience Atelier

Role Overview

The Customer Experience Atelier supports global order management, customer account coordination, and operational workflow activities across the United States, Europe, and Canada to ensure operational efficiency and customer satisfaction. This role is responsible for managing customer orders, maintaining account accuracy, supporting logistics coordination, and partnering cross-functionally to resolve operational issues and improve business processes.

This position plays an important role in supporting Travelpro’s evolving global operations and customer experience initiatives. Success in this role includes maintaining accurate order processing, strengthening cross-functional communication, supporting operational improvement efforts, and contributing to scalable operational excellence initiatives. The role partners closely with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams.

• Manage and monitor customer orders across the United States, Europe, and Canada while ensuring compliance with customer account and shipping requirements
• Coordinate shipment routing, logistics details, and customer account maintenance activities
• Maintain operational reports, customer documentation, and system accuracy across platforms
• Support operational issue resolution to help achieve department goals and maintain customer satisfaction
• Assist with maintaining operational consistency across multiple systems and workflows

• Partner closely with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams
• Support customer experience initiatives through operational coordination and workflow support
• Collaborate with internal teams to resolve operational challenges and improve communication across departments
• Support vendor compliance standards and operational accuracy across customer accounts

• Support workflow optimization and operational improvement initiatives
• Contribute to process enhancements that improve operational efficiency and customer experience outcomes
• Assist with reporting, data accuracy, and operational process documentation
• Adapt to evolving technologies, systems, and operational requirements as business needs change

• 2+ years of experience in customer service, order management, operations coordination, or administrative support required
• Experience supporting international or multi-region operations preferred
• Experience working with ERP systems, EDI platforms, WMS systems, customer portals, or related operational technologies preferred
• Experience collaborating cross-functionally to support operational or customer-focused initiatives
• Ability to adapt quickly within evolving operational and technology environments

• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities and execute effectively in a fast‑paced environment
• Strong written and verbal communication abilities
• Strong stakeholder collaboration and cross‑functional partnership skills
• Data‑informed mindset with experience supporting reporting and process improvement initiatives
• Adaptability and willingness to support evolving operational and customer requirements
• Strong attention to detail and operational accuracy
• Ability to work independently while supporting collaborative team objectives

• This role is essential to supporting the efficiency, accuracy, and scalability of Travelpro’s global operations and customer experience initiatives. The Customer Experience Atelier helps ensure operational consistency, customer satisfaction, and strong cross‑functional coordination across multiple regions and operational teams.
• Success in this role contributes directly to operational excellence, customer retention, workflow optimization, and the continued evolution of Travelpro’s global customer experience capabilities.

• High school diploma or equivalent required; some college coursework…