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Senior IT Service Management & CX Lead
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-06-09
Listing for:
Empower AI
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Empower AI is looking for a Service Management Operations Lead to enhance enterprise service delivery for the DCSA Customer Support Services contract. The role involves introducing new technologies and managing the Customer Experience Roadmap.
Ideal candidates will possess a TOP SECRET security clearance, active ITIL Practice Manager certification, and a Bachelor’s degree in a related field. Strong skills in customer service and experience with dashboard creation are also required.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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