Customer Service​/HelpDesk, Customer Service Rep, HelpDesk​/Support

Position: 0.0
Job Description

We Deliver the Goods:

* Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

* Growth opportunities performing essential work to support America's food distribution system

* Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position

Purpose:

The Customer Service Representative (CSR) serves as the first point of contact for customers, providing exceptional support through phone, email, chat or in person. This role is responsible for addressing customer inquiries, resolving issues promptly and efficiently, and ensuring a positive customer experience. The CSR plays a vital role in maintaining customer satisfaction, loyalty, and retention by delivering high-quality service and upholding the company's standards and values.

This position is in the office, Monday through Friday.

Responsibilities may include, but not limited to:

* Support our biggest customers with order processing and problem resolution

* Review daily orders, ensuring accuracy and timeliness

* Review and process requests for mis-shipment and/or damaged products

* Collaborate and communicate with company buyers regarding key supplier forecasts and orders.

* Assist customers with special orders, execute pricing quotes

* Main contact for customer inquiries and problem resolution

* High level knowledge of Microsoft programs, with a specific focus in Microsoft Excel
-must be able to create spreadsheets, perform lookups, create Macros, create pivot tables, etc.

* Basic everyday computer skills - creating files and folders, filing electric communications, etc.

* Performs other related duties as assigned.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy;

(2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

High School Diploma/GED or Equivalent

6 - 12 months customer service in a Distribution center, Warehouse, Food Service and / or related area.

Preferred Qualifications

6-12 months of basic Computer, Microsoft word programs .

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service in Distribution center, Warehouse, Food Service and / or related area within food industry.