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OR Scheduling Specialist

Job in Boston - Suffolk County - MA Massachusetts - USA , 02298
Company: Massachusetts General Hospital(MGH)
Contract position
Listed on 2021-02-25
Job specializations:
  • Healthcare
    Medical Receptionist, Medical Scheduler
  • Customer Service/Help Desk
Job Description & How to Apply Below
Scope of Position

Principal Duties and Responsibilities

Gathers and ensures that patient demographic and financial information is complete and accurate upon booking to the degree possible.

Gathers and ensures accuracy of patient diagnoses and procedures being scheduled, patient type and expected length of stay.

Enters all information into the OR / Admitting scheduling system.

Communicates changes in rules and regulations with users and offices.

Schedules operating room times for 70+ ORs from requests made by physicians in all services, collates requests and prepares centralized schedule to submit 2 days in advance.

Schedules type of anesthesia needed and coordinates physician time with Anesthesia scheduling office. Participates in daily meeting to plan for 24 and 48 hour operating room schedule.

Researches discrepancies in OR requests and Admission requests, contacting appropriate parties to clear the discrepancy.

Works with bed management and front desk to book and communicate need for add on inpatient bed needs in timely and efficient manner.

Escalates training or efficiency issues to management in order to improve overall process improvement and patient/customer satisfaction.

Ascertains need for ICU bed, medically necessary private room, patient preference private room, limited access, and confidentiality and notes appropriate in both the OR / Admitting scheduling system.

Primarily responsible to respond to all telephone calls to scheduled and faxed booking slips.

Answers phones, performs light typing, maintains files.

Performs related duties as necessary.

May be called on to cross train as a patient interviewer.



Excellent Customer Service Skills

High School diploma required; Bachelor's degree preferred

Healthcare/Business environment (2-3 years experience preferred)

Ability to type 30 wpm

Strong communication, interpersonal and team skills

Medical Terminology skills preferred

Willingness to continually learn and grow as a member of a team and department
Position Requirements
Less than 1 Year work experience
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