Bellperson

Company Description

Accor is a worldwide leader that welcomes you as you are. We support growth and learning every day, making work purposeful so your journey with us explores limitless possibilities. Our inclusive company aims to attract, recruit, and promote diverse talent.

Benefits include a company benefit card offering discounted rates worldwide, learning programs through our Academies, and corporate social responsibility activities such as Planet 21.

The Bellperson is responsible for helping guests/clients check in and out, delivering items, and ensuring a pleasant, efficient stay.

• Stand and walk throughout the entire shift.
• Engage guests waiting in line to check in.
• Work in a team and get along with others.
• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards.
• Work AM, PM, and Overnight shifts.
• Maintain high standards of personal appearance, uniform, and nametag.
• Comply with all Fairmont standards and regulations for safe, efficient operations.
• Greet guests pleasantly.
• Load, unload, and offload carts.
• Escort guests to rooms, explain amenities and safety procedures.
• Check/store luggage for arrivals and departures.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Give directions.
• Open doors.

• Experience in a hotel or related field, or high school diploma preferred.
• Long hours – sometimes may be required.
• Heavy work – exerting up to 100 pounds of force occasionally, 50 pounds frequently, or 20 pounds constantly.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high‑pressure situations.
• Maintains composure and objectivity under pressure.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Hospitality

A team devoted to service and accuracy, working with team members from other departments in an environment of continuous learning and growth.