Director Capability, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, People & Capability, Product Management

Mastercard’s People & Capability (P&C – aka HR) Product organization is evolving toward an integrated, value driven product ecosystem that delivers a simple, scalable, and unified employee experience across the hire to retire journey. We are hiring a Director level Product Manager to lead the Core HR & Services product space, including inquiry and case management, employee data management, benefits, compensation, time & absence, life events, and other core employee service capabilities.

This leader will own the vision, strategy, roadmap, governance, and measurable outcomes for our global Core HR product ecosystem.

You will partner closely with Product Analysts, Engineering, HR COEs, and service delivery and operations teams to design scalable, reliable solutions that simplify complexity, reduce operational risk, and elevate the employee experience.

• Own the end to end Core HR product strategy, ensuring strong alignment across employee data, benefits, compensation, time/absence, and inquiry management.
• Define the roadmap and governance model for global Core HR processes and platforms, driving consistency, scalability, and cross platform alignment.
• Translate business requirements and service delivery needs into clear product vision, journeys, and scalable design patterns.
• Establish success metrics to track product performance, employee experience outcomes, data quality, and operational efficiency.

• Lead the design and delivery of Core HR capabilities across systems such as Workday and the broader HR tech stack.
• Drive continuous improvement of core processes including employee data changes, life events, time & absence, benefits administration, compensation and job data, and case/inquiry management workflows.
• Develop reusable product components, templates, and workflows to accelerate scale, reduce manual effort, and enhance global alignment.
• Partner with P&C Engineering to deliver enhancements, integrations, automation, and data driven insights supporting Core HR operations.

• Collaborate with HR COEs, Engineering, Service Delivery, operations and third party providers to manage dependencies and inform product decisions.
• Influence executive stakeholders on technology, data, and process implications for the global Core HR landscape.
• Represent P&C Product in governance forums, service reviews, and enterprise wide initiatives related to Core HR capabilities.

• Coach and guide Product Analysts to strengthen product discipline and deepen Core HR domain expertise.
• Champion outside in thinking by bringing market insights and industry best practices into Core HR product strategy.

• Extensive experience leading Core HR or HR technology product portfolios, including employee core and lifecycle data, benefits, compensation, time & absence, case management.
• 8–10+ years in HR Technology, HR Product Management, or HRIS managing complex, cross functional initiatives.
• Strong understanding of Workday (or similar platforms), including Core HCM, Benefits, Compensation, Time Tracking, Absence, and Case Management.
• Broad familiarity across HR domains (e.g., Talent Acquisition, Total Rewards, Payroll, Onboarding) to inform end to end employee experiences.
• Proficiency in product management frameworks, agile delivery, and tools like Jira.
• Experience designing scalable solutions across low code platforms, workflow tools, and enterprise HRIS.
• Strong project management skills with the ability to lead cross functional teams and manage…