Partner Technical Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre‑sales technical excellence, business development, solution strategy, and AI‑first technology adoption. You will combine trusted advisory relationships with partner executives, industry‑aligned solution architecture, and go‑to‑market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome‑driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co‑innovation, pre‑sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof‑of‑concept leadership, and architectural validation that accelerates partner‑led customer engagements.

What You’ll Do

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre‑sales technical engagement through strategic co‑innovation and business growth advisory.

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go‑to‑market priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI‑enabled offerings.
• Influence partner‑sourced and partner‑influenced pipeline through offer‑led strategy and solution differentiation.

Pre‑Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner‑led deal velocity.
• Drive solution strategy, helping partners align offerings to high‑value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner‑differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Design and execute partner‑led proofs of concept and co‑demonstrations that prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner‑led opportunities, ensuring partners have access to deep expertise at key deal milestones.
• Champion AI‑first solution design, including intelligent workflows, automation, and agent‑based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain‑specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise‑ready AI adoption aligned to governance and trust standards.
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time‑to‑value.
• Support executive‑level conversations with clear value narratives and outcome‑based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

What you need to be successful in this role:

• 8+ years of experience in pre‑sales solution consulting,…