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Production Support Lead
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-09
Listing for:
Yochana
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
- Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
- Good experience in DB Queries - Be able to write queries including fair complexity.
- Good experience support environment - Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
- Having Exposure in support banking application.
- Having exposure in monitoring tools like Splunk, Dynatrace.
- Having additional knowledge on Grafana
- Excellent customer communication.
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