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Arabic Medical Interpreter - Center and Specialized Healthcare Services

Job in Boston - Suffolk County - MA Massachusetts - USA , 02298
Company: Massachusetts General Hospital(MGH)
Contract position
Listed on 2021-02-24
Job specializations:
  • Language/Bilingual
    Arabic Speaking, Chinese Speaking, Interpreter, Spanish Translator
  • Healthcare
Job Description & How to Apply Below
Position: Arabic Medical Interpreter - Center for International and Specialized Healthcare Services




GENERAL OVERVIEW





Under the direction of both the Director for Interpreter Services and the Program Manager for the Center for International and Specialized Healthcare Services (CISS), the incumbent serves as an Arabic Medical Interpreter for patients and staff in the CISS. The Arabic Medical Interpreter relays information accurately and completely between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, the National Standards of Practice and Interpreter Code of Ethics.


This full-time Arabic Medical Interpreter will provide interpreter services for patients in the Center for International and Specialized Healthcare Services and throughout the MGH.

  • Provides accurate and skilled interpretations to help facilitate successful delivery of services to non-English speaking consumers. Explains MGH resources, office protocols, and interpreter role to clinicians and patients; makes appropriate referrals; serves as a resource to both patients and providers to contribute to successful outcomes. Performs duties in a spirit of teamwork and cooperation. Adhere to hospital policies on customer relations and hospitality. Understands the hospital's system of service delivery.
  • Provides short written translations as required in patient encounters such as filling out forms, medical instructions, medication schedules and discharge instructions. Provides administrative written translations such as letters to patients, patient education materials, and other documents.
  • Serves as a mentor to medical interpreting students.
  • Tracks and documents encounters on the interpreters scheduling system. Assists with phones intakes, engages in general troubleshooting. Works and follows through with special projects as assigned.
  • Provides interpretation under various circumstances including face-to-face and phone interpretation and written translations.



Qualifications:


  • Fluency in Arabic and English - both oral and written
  • Certified Medical Interpreter (CMI) or Certified Health Interpreter (CHI) credentials required
  • Minimum of 40-hr training in medical interpretation required
  • 1 to 2 years of experience in a healthcare setting as a medical interpreter with strong medical vocabulary
  • Bachelor's Degree in any area related to science or human services preferred
  • High level of customer service and a positive approach
  • Familiar with diversity of cultural/socio-economic backgrounds
  • Excellent interpersonal, organizational, and time management skills
  • Knowledge of computer systems


SKILLS/ABILITIES/COMPETENCIES REQUIRED:





Strong Linguistic Skills:

  • Understands variety of regional accents and linguistic styles and registers
  • Selects appropriate mode of interpretation for each situation
  • Interprets with highest degree of accuracy and completeness
  • Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
  • Picks up cues from encounter participants regarding level of understanding and/or need for clarification
  • Strong writing skills and understanding of translation process


Strong Cultural Awareness Competencies :

  • Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.
  • Avoids generalizations and stereotyping
  • Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter
  • Aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation


Strong Interpreting Skills:

  • Explains role of the interpreter to patient and provider
  • Recognizes the complexity of the clinical encounter and added factor of linguistic barrier
  • Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)
  • Encourages and fosters direct communication between provider and patient
  • Maintains professional distance and integrity
  • Diffuses conflict between parties by remaining calm and impartial
  • Clarifies instructions, follow up steps in a diplomatic, effective manner


Ethical Competency:

  • Understands and abides by hospital policies on patient confidentiality, informed consent, non-discrimination and by national interpreter standards of practice and code of ethics


Interpersonal and Customer Service Skills:

  • Projects positive attitude about the department and the hospital, and offers services to ensure positive experience
  • Works as a team with colleagues and providers
  • Addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed


Organizational Skills:

  • Ability to work well under pressure to manage stressful situations
  • Flexibility to meet scheduling needs and handle unpredictable changes
  • Sound judgment and confidence
  • Ability to handle multiple tasks
  • Attention to detail
Position Requirements
Less than 1 Year work experience
 
 
 
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