Patient Access Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Role:
The Patient Access Specialist is responsible for the smooth operation and flow of patients within the registration area. This includes greeting patients, providing information, answering phones, registering patients and entering exam orders as required. They are also responsible for obtaining all demographics, insurance information, appropriate codes and authorizations from patients (or their representatives) and physicians in a courteous and efficient manner for billing.

Other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization are also expected.

Monday – Friday, 8 AM – 4:30 PM; schedule is subject to change based on business needs.

Foothills Location – 4747 Arapahoe Ave., Boulder, CO 80303

• Interview patients to obtain demographic, billing, and insurance information and complete all registration steps
• Locate and process provider requisitions
• Determine insurance eligibility
• Determine patient payment and collect payment on insured and self‑pay accounts
• Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc.
• Demonstrate thorough knowledge of EMTALA regulations
• Problem‑solve account registration issues when working reports and/or patient concerns
• Prioritize work according to departmental need
• Maintain proficiency in all necessary software modules
• Exercise good judgment in referring complex situations to the appropriate leadership team member
• Respond to patient questions, concerns and feedback, referring them to appropriate lead or supervisor
• Responsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency checkoffs
• Employees are expected to comply with all regulatory requirements, including Joint Commission Standards
• Is familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medial Equipment failure
• Must adhere to Universal Precautions which includes a) The use of protective barriers as appropriate;
  * gloves
  * masks
  * gowns
  * pocket masks
  * safety glasses, b) Handling and disposing of infectious waste appropriately, c) Hand washing as appropriate
• Keep up to date with all hospital policies and procedures
• Assist with coverage of open shifts when needed
• Attend staff meetings and all mandatory meetings as required
• Complete required hospital‑wide training as required
• Report all supply needs, work related problems, or injuries to leadership
• Read and return all e‑mail, phone calls
• Responsible for time keeping, clocking in and out according to established guidelines, as well as, reporting absences, leaves, and tardiness according to policy
• Ensure that all supplies and forms are stocked in the area
• Assists with other duties as requested

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Ability to work the following schedule:
  Monday – Friday from 8 AM – 4:30 PM