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Delivery Manager

Job in Boulogne - France
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Company: Amadeus
Full Time position
Listed on 2020-01-08
Job specializations:
  • IT/Tech
    IT Consulting, IT Support, IT Project Manager
  • Software Development
    IT Project Manager
Job Description & How to Apply Below

Amadeus’ purpose is to power better journeys, using the latest technologies to develop solutions for our customers. We sit at the heart of every travel journey – journeys that are personalized, rewarding and purposeful.

We are one of the world’s top 10 software companies with a global team of 19,000 professionals of 145 nationalities, working across 190 countries.

The future of travel has never been more exciting! With us, you won’t just be shaping your own career, you will be shaping the way the world moves. Do you want to be a part of it? Great, then join us!

Summary of the role

Within Travel Channels, TCO (Travel Channels Customer Operations) unites all world-wide activities related to transversal product management, delivery services and customer services, therefore playing a key role in all the steps of the customer relationship: from the acquisition of the customer (Product Management / Construction Domains), to adoption (Delivery) and then retention (Customer Services).

In Delivery Services (TDS), we are responsible for the implementation of the Amadeus Solutions, as well as the Consulting and Program management for our Travel Channels customers. We aim to design the right level of serviceability for these solutions and industrialize our delivery practice worldwide in order to meet segments’ pipeline objectives.

The Delivery Services group is composed of the following entities: 4 Delivery Segments, mapping the customer segments (Retail, Online, Business Travel and Corporations), 4 Delivery Domains which are our poles of expertise, and 1 transversal team.

The Online delivery group is the entry point for the commercial units of the Online Segment, within the delivery organization. The purpose of this group is to:

- Coordinate all delivery activities, leveraging all delivery expert resources in different delivery domains.

- Be accountable for all delivery activities, report and provide KPIs

- Support the budget assessment set-up and execution within the delivery organization for the Online segment.

- Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.

The Delivery Manager:

- Is the Delivery Services entry point for the Account managers and Customer solution groups for a set of customers

- Is accountable for all the deliveries for these customers.

- Engage Delivery Domains resources, coordinate their activities and provide reporting to ensure the delivery of Amadeus commitments.

Main responsibilities

Delivery Managers:

  • Can be assigned to a specific customer, to a subset of customers within a sub-region, or to special projects that are cross-customers, such as prototypes and pilots.
  • Coordinate – within their assigned customers’ scope - all delivery activities for all services in the Service Catalogue.
  • Are the first escalation point for any issue that should be raised during a service delivery or implementation and are in direct contact with the customers.
  • Manage demand versus capacity in coordination with Delivery Domains and Customer Solutions (budget overspent, arbitration etc.).
  • Proactively manage the ongoing pipeline of requests side and ensure quality of all deliveries and as such commit to the customer on the deliverables, timeline, monitoring, success criteria and required involvement from the customer.
  • Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates.
  • Create, manage and keep updated a dashboard per customer in order to provide accurate status of all deliverables, including risks & issues.
  • Provide a regular executive summary covering the risks/issues that need management attention.
  • Coordinate and manage all Delivery Domains resources required for project success. These resources report operationally to the Delivery Manager for the duration of the project.
  • Ensure that delivered solution or service to customer corresponds to what has been defined in the contract and that customer understands its full capability.
  • Support the Presales process by providing Delivery expertise, highlighting delivery risks and validating timelines and expert resources availability.
  • Autonomously solves unique and complex problems that have broad impact in the business
  • Receives guidance from Senior management only in the most complex situations
  • Develop existing relationships with both IT and Business executives, at the appropriate functional and operational level, to reinforce and sustain strategic partnership with customers.
  • When needed, act as functional and technical entry point to provide specialist knowledge and expertise on Amadeus products and solutions.

  • Requirements

  • Skills and knowledge:English
  • Years of experience: 5-10 years’ experience in the travel industry. Previous specific experience in Business Solution and /or Delivery management, acting as a Project/Program Manager in the Travel industry.
  • Education: University degree in Business, Marketing or Computer Science or related field, or equivalent work experience
  • Others: English Local language as a plus
  • We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

    Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization.

    Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes  alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.

    Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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