IT Support Engineer

Overview

The IT Support Engineer I provides first‑line technical support for Camping World’s employees across retail, dealerships, call centers, distribution centers, and corporate offices. This entry‑level role focuses on incident triage, basic troubleshooting, and exceptional customer service through the Service Desk.

• Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system.
• Diagnose and resolve basic hardware, software, and network connectivity issues.
• Log all incidents and requests accurately in the ITSM platform (Manage Engine Service Desk Plus Cloud).
• Escalate complex issues to Level II‑IV support or appropriate groups.
• Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.).
• Follow documented SOPs and knowledge base articles to ensure consistent support delivery.
• Maintain strong communication with end users to provide timely updates and closure confirmation.

• 0–2 years of IT support or helpdesk experience.
• Basic understanding of Windows 10/11, Active Directory, and Office 365.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• A+ certification or equivalent experience preferred.

Pay Range: $24.54–$29.44 hourly. Compensation decisions are based on skill sets, experience and training, licensure and certifications, and other business factors.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on‑the‑job training opportunities. Full‑time associates are offered a comprehensive benefit package including medical, dental, vision and more; part‑time associates are offered access to dental & vision coverage.

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We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service‑member status, genetic information, or any other basis protected by applicable federal, state, or local laws.