University Security Officer

Job Summary

Guided by the University’s mission, vision, core values and strategic plan, and the University Police Department’s (JCUPD) mission and values, the primary functions of the JCUPD are to provide for the safety, security, and well‑being of John Carroll University (JCU) students, staff and faculty, and the broader JCU Community. The foremost responsibility of the Security Officer is to provide response, services and expertise in support of these functions.

The Security Officer acts independently in daily decision‑making with general direction from the JCUPD Mission and University Mission. The Officer interacts with internal constituents (students, faculty, staff, contractors) and external constituents (parents, neighbors, merchants, governmental agencies, etc.) which can significantly impact operations.

• Respond to and assist the police officer on duty with emergencies, including criminal, medical, fire, and other emergencies on campus or affecting the JCU community.
• Produce non‑criminal reports that are clear, concise, complete, and correct.
• Conduct proactive campus patrol, employing a community policing approach. This includes engagement with members of campus constituencies by positive interactions and an active, high‑visibility presence.
• Address suspicious activity in an unbiased and safe manner.
• Ensure the physical security of JCU property, identifying potential hazards and acting to remedy them.
• Provide support to campus activities in planning and execution of event security, parking and transportation.
• Enforce campus parking rules.
• Ensure the smooth operation of the gate attendant, shuttle and JCUEMS functions, providing guidance and support as needed.
• Provide services to the campus community, such as lost and found, room lockout, vehicle jump‑starts/lock‑outs, fingerprinting, after‑hours physical plant troubleshooting, and other services as appropriate.
• Assist with CCTV and alarm monitoring as needed.

• Must not have been convicted in a court of law of crimes of violence, or any other offense which has as an element "the use or attempted use of any physical force or threatened use of a deadly weapon toward those persons generally covered by those statutes as related to family members."
• Must possess a valid Ohio driver’s license and a good driving record. A "good driving record" is defined as having no more than two (2) two‑point moving violations or their equivalent within the preceding three (3) years, and no convictions for six‑point moving violations and/or felony traffic violations, or their equivalent, within the previous five years.
• Must be able to pass an extensive background investigation, drug screen and psychological testing.
• Demonstrated strong interpersonal skills and effectiveness in written and oral communication.
• Strong customer service skills and an ability to respond to others with tact and diplomacy.
• Ability to understand and work effectively in a diverse, multi‑cultural university environment.
• Ability to cope with and diffuse situations involving angry or difficult people, and react appropriately (within legal and policy limits) in stressful or dangerous situations.
• Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

• Work experience where decision‑making, problem resolution and de‑escalation of difficult situations are needed.

• This position works in‑person from our campus in University Heights, Ohio.
• May work varied hours and shifts, including evenings/nights, weekends and holidays. Generally works 40 hours per week on 3rd shift (overnight). Some overtime required.
• May be called to work in exigent and emergency situations.
• May be exposed to typical security hazards (e.g., those related to emergency first response, physical altercation, and variable/extreme weather conditions).

• Ability to run, walk, stand, or sit for extended or intermittent periods of time.
• Ability to withstand extremes of climate exposure and health and safety hazards.
• Ability to…