Customer Service Representative | Offline Support

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.

As an Offline Customer Support, you’ll complete offline tasks that support our Customer Operations. In this essential, entry level role, you’ll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.

• Identifying, analyzing, and correcting errors on customer accounts within multiple systems
• Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
• Completing offline and back office support tasks, such as customer mailings or call logs
• Interacting with customers and coworkers to ensure accuracy of information and requests
• Representing a Fortune 100 company and being part of a supportive team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you’ll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.

Required Qualifications

• Education
  :
  High school diploma or equivalent
• Schedule
  : A flexible work schedule may be required
• Language
  :
  Ability to read, write, speak and understand English

Preferred Qualifications

• Experience
  : 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
• Knowledge of
  :
  Cable industry products and services, cable billing systems (CSG/ICOMS)
• Technical Skills
  : MS Office, computer savvy, data entry
• Skills
  :
  Effective communication, multi-tasking, time management, problem-solving
• Abilities
  :
  Organized, detail-oriented, adaptable, resourceful, team player, resilient
• Language
  :
  Bilingual (English and Spanish)

EOE, including disability/vets. The organization provides equal opportunity for employment and advancement.

Get to Know Us:
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Note:

This description does not constitute a contract of employment and is subject to change at the company’s discretion.

Equal Opportunity Employer Statement
:
We are an equal opportunity employer and comply with all applicable laws ensuring a fair hiring process.