Call Center Representative

Join Our Team at Service Minds:
Empower Your Career as a Customer Care Consultant

At Service Minds, we believe exceptional service is the foundation of every success story. We partner with companies such as Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating and Air Conditioning. Joining our team offers endless opportunities for growth and professional development.

As a Customer Care Consultant at Service Minds, you’ll be the voice of our brand and a vital part of our call center team. This role is based at our Bradenton office. Your responsibilities include:

• Deliver Exceptional Service: Provide outstanding customer service with empathy, professionalism, and a solution‑oriented mindset.
• Build Lasting Relationships: Engage customers through phone, email, and chat, turning every interaction into a meaningful connection.
• Solve Problems Efficiently: Tackle customer inquiries, troubleshoot issues, and offer effective solutions quickly and accurately.
• Multitask with Ease: Use your technical skills to handle multiple tasks while maintaining attention to detail and managing customer data effectively.
• Collaborate and Contribute: Work closely with a dynamic team, providing valuable input and support to achieve team goals.

• Education: A high school diploma or GED is required.
• Experience: Previous experience in a call center or customer service environment is highly preferred.
• Communication
  
  Skills:
  
  Exceptional verbal and written communication skills to engage with customers and collaborate with team members.
• Tech Savvy: Comfort with using computers, typing, and learning new software quickly.
• Attention to Detail: A keen eye for detail and accuracy in handling customer inquiries and data.
• Problem‑Solving Mindset: Ability to handle challenging situations with a calm, professional demeanor and find solutions that satisfy customers.
• Team‑Oriented: A strong team player who thrives in a collaborative environment.
• Bilingual Skills (Preferred): Proficiency in additional languages is a plus and may lead to salary differentials.

• Positive Work Environment: A diverse and supportive team where recognition and success are celebrated.
• Career Growth & Development: Comprehensive training, ongoing coaching, and advancement opportunities within a growing company.
• Competitive Compensation:
  • $15/hour with potential to earn up to $16/hour if bilingual.
  • Uncapped commission opportunities, allowing top performers to earn $27+ per hour.
• Paid Vacation & Holidays
• Medical/Prescription Insurance (company-paid for employees) with upgrade options
• Life Insurance (company-paid for employees) with upgrade options
• Vision Insurance
• 401(k) with employer match
• STD/Accident/Critical Illness Insurance
• LTD (company-paid for employees)
• Flexible Spending Accounts for Health or Dependent Care
• Legal Plan