Golf Club Pro Shop Associate

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About IMG Academy
IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

• Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and Sports Recruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences

Job Title:

Pro Shop Associate

Department: IMG Academy Golf Club

Position Summary:

Responsible for delivering excellent customer service while driving sales and maintaining operational excellence in the golf pro shop.

Key Responsibilities:

• Greet all customers in a friendly and professional manner

• Process sales transactions accurately, including processing payments, and completing settlement documentation

• Maintain high standards for customer service, sales performance, and sales floor presentation

• Utilize effective selling techniques to maximize sales and enhance the guest experience

• Assist with merchandising execution to optimize product presentation, sales, and customer satisfaction

• Support the development and upkeep of floor standards, visual merchandising, customer service practices, and sales techniques

• Keep the selling area clean, organized, and fully stocked

• Recommend items and quantities for product reorders based on sales trends and inventory levels

• Assist with inventory management and receiving new merchandise

• Assist with coordinating and promoting special events, tournaments, and member programs

• Maintain knowledge of current promotions, pricing, and golf industry trends

• Handle customer inquiries, concerns, or complaints professionally and escalate when necessary

• Support basic golf course maintenance and cleaning as needed

• Other duties as assigned by management

Qualifications:

High school diploma or equivalent

• Previous retail, sales, or customer service experience preferred

• Strong interpersonal and communication skills with a guest-focused mindset

• Detail-oriented, organized, and able to multitask in a fast-paced environment

• Knowledge of merchandising principles or willingness to learn

• Ability to work collaboratively and maintain positive relationships with colleagues and team members

Preferred:

• Bilingual

Physical Demands and Work Environment:

• Ability to lift, move, push and pull equipment or boxes up to 40lbs.

• Ability to operate a golf cart safely across varied terrain and weather conditions

• Ability to work outdoors in varying weather conditions, including heat, humidity, rain, and sun exposure

• Ability to bend, stoop, kneel, and reach as needed to perform job duties

• Ability to work flexible hours to include nights, weekends and holidays as needed

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an…