TELUS Digital AI and CX Strategist

Elevate customer experience with TELUS Digital as an Associate Principal, AI & CX Solutions Strategist. This full-time hybrid role focuses on driving AI transformations in customer solutions across Canada.

TELUS Digital is seeking an innovative Associate Principal to lead AI and CX initiatives. In this management-level position, you will integrate cutting-edge technology, particularly in Conversational AI and LLMs, to deliver high-impact business strategies. With 3-6 years of relevant experience, you will work collaboratively with product teams to rapidly develop proofs-of-concept and transformative customer experiences.

Key Responsibilities:

• Act as a bridge between business goals and AI capabilities

• Design AI-driven CX strategies and pilot programs

• Build strategic business cases with cross-functional teams

• Identify and prioritize tech and AI opportunities for clients

• Shape and feed insights into the CX product roadmap

Requirements:

• 5-10 years in management consulting or product strategy

• Proficiency in modern contact center ecosystems

• Strong analytical skills to measure ROI of tech solutions

• Excellent communication skills for technical discussions

• Passion for emerging trends in digital CX and AI

Lead client innovations and redefine customer experiences through advanced AI solutions at TELUS Digital.
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