Warehouse Management System Specialist

Build Your Career with Ashley Furniture – Where Innovation Meets Comfort Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

This position is 100% onsite in Brandon, FL. We will be relocating to our new facility in Lakeland, FL within the next few months and you will be required to work 100% onsite in Lakeland at that time.

Ashley Furniture is seeking a detail-oriented Warehouse Management System (WMS) Specialist to optimize our warehouse operations through technology solutions. The ideal candidate will configure, maintain, and support our WMS platform to ensure efficient inventory management, order fulfillment, and seamless warehouse workflows. This role bridges the gap between technology and operations, driving continuous improvement through system optimization and user enablement.

• Configure and maintain WMS platform settings, workflows, and business rules to support operational requirements.
• Manage system updates, patches, and upgrades in coordination with IT and vendor support teams.
• Monitor system performance and proactively identify opportunities for optimization.
• Ensure data integrity across inventory management, receiving, picking, packing, and shipping processes.
• Maintain system documentation including configuration guides, process flows, and standard operating procedures.
• Develop and maintain user roles, permissions, and security settings within the WMS.

• Serve as primary point of contact for WMS-related issues and user support requests.
• Troubleshoot and resolve system errors, data discrepancies, and workflow interruptions.
• Conduct root cause analysis for recurring issues and implement preventive solutions.
• Coordinate with WMS vendor for escalated technical support and issue resolution.
• Provide timely communication to stakeholders regarding system issues and resolution timelines.
• Monitor system alerts and logs to identify and address potential problems before they impact operations.

• Analyze warehouse workflows and identify opportunities to leverage WMS capabilities for increased efficiency.
• Partner with warehouse leadership to design and implement process improvements.
• Optimize picking strategies, slotting configurations, and inventory allocation rules.
• Develop and test new WMS features and functionality before deployment.
• Create and maintain performance dashboards and reporting tools.
• Benchmark system performance against industry best practices and recommend enhancements.

• Develop and deliver WMS training programs for new hires and existing warehouse staff.
• Create training materials including user guides, quick reference sheets, and video tutorials.
• Conduct hands‑on training sessions for new WMS features and process changes.
• Provide ongoing coaching and support to ensure proper system utilization.
• Maintain a knowledge base of common issues, solutions, and best practices.
• Serve as WMS subject matter expert for cross‑functional teams.

• Support integration between WMS and other systems (ERP, TMS, order management, e‑commerce platforms).
• Monitor data flows and interface functionality to ensure seamless system communication.
• Validate data accuracy during system updates or migrations.
• Generate and analyze reports on inventory accuracy, order fulfillment metrics, and operational KPIs.
• Support EDI transactions and automated data exchanges with vendors and carriers.
• Collaborate with IT and business…