Technical Support Cloud- Multichannel e-Commerce platform

Is This YOU? Then We Want to Meet You!

Our client is GoDaddy's multi-channel listing and inventory management platform. It enables eCommerce sellers to list and sell products across major platforms like Amazon, eBay, Etsy, Walmart, and Google, while managing their inventory, orders, and shipping from a single centralized dashboard. As a Tier 1 Support Guide in the Customer Care department, you serve as the first line of support for our client's merchants, focusing on resolving issues quickly and delivering an exceptional customer experience to help them grow their businesses.

• Experience:
  
  1+ year of customer support experience, preferably in SaaS, eCommerce, or technical support.
• Industry Knowledge:
  Familiarity with online marketplaces (Amazon, eBay, Etsy, Walmart) and how sellers manage listings, inventory, and orders.
• Communication
  
  Skills:
  
  Strong written communication skills, as the role is primarily asynchronous chat and email-based.
• Technical
  
  Skills:
  
  Ability to troubleshoot technical issues methodically, such as API connections, data syncs, and browser-based applications.
• Multitasking:
  Comfort working with multiple tools simultaneously, including Intercom, billing platforms, admin dashboards, and Jira.
• Mindset:
  Customer‑first mindset with a dedicated focus on first‑contact resolution.

• Experience with multi‑channel eCommerce platforms such as Sellbrite, Channel Advisor, Listing Mirror, Zentail, or similar systems.
• Understanding of SKU management, inventory sync logic, FBA (Fulfillment by Amazon), and 3PL integrations like Ship Station or Deliverr/Flexport.
• Familiarity with subscription billing systems like Recurly or Stripe.
• Experience using Intercom or similar CRM/messaging platforms for customer support.
• Basic understanding of APIs, webhooks, and how cloud‑based integrations work.

• Schedule:
  
  Monday to Friday, with shifts scheduled between 5:00 AM – 5:00 PM PT.
• Weekend Requirements:
  Participation in a weekend on‑call rotation.
• Environment:
  Part of a tight‑knit, collaborative team environment within GoDaddy's broader Commerce organization that operates under the philosophy of "Teamwork, not Meanwork".

• A reliable computer (preferably younger than 3 years) and a stable high‑speed internet connection.
• Experience working with Marketplace platforms such as Amazon, eBay, Etsy, Walmart, and Google Shopping Actions, et al.
• A quiet, cozy workspace to handle calls and chats like a pro.

Rate: 900 USD