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Branch Supervisor

Job in Brantford - Ontario - Canada
Posted by Marks Supply
Full Time position
Listed on 2021-09-10
Job specializations:
  • Retail
    Customer Service Rep, Wholesale
  • Sales
    Inside Sales
Job Description & How to Apply Below
Who we are

With nine wholesale branches and three luxury showrooms located throughout southwestern Ontario, Marks Supply is a leading supplier for top-quality Plumbing , P.V.F. , Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch’s Supply, a leading U.S.-based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.

What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pros Program, we set our teams up for success knowing they are the foundation our success relies on. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.

Who we need

We are looking for a people leader who wants to take ownership for the smooth running of our London location overseeing a team of eleven. As the new Branch Supervisor, you will instill a high standard of customer services, build out the strengths of your team, and be hands-on with the product, working directly with customers on a daily basis.

What's in it for you

Professional growth, satisfaction, and ownership. Whether you are a shift supervisor in fast food, retail, or a warehouse, you are looking for an opportunity to act like an owner, running a branch from end-to-end. You want to grow your business acumen and people management skills, while developing an understanding of the products and people we work with. With access to professional development courses both internally and externally, you will have the chance to increase your knowledge and further advance your career at a company that believes in promoting from within.

What you will do:

Promote and support the company's core values of personal excellence, teamwork, and achievement. You will foster a collaborative environment, instilling an atmosphere of accountability, inspiring your team to problem solve and strive for the next level in performance - and recognizing those accomplishments.

Lead and supervise branch staff. You will coach and empower your staff to do their best work, removing roadblocks, and offering insights as you frequently work on the floor with them. You will ensure staff receive proper training on products and development of skills to maximize their efficiencies and support their growth. In addition, you will be involved in hiring, payroll, and performance reviews on a day-to-day and annual basis.

Prioritize customer service. You will manage inquiries and escalations, follow up with issues by phone or email, dive into the details, liaise with AP/AR, track shipments, and do what it takes to resolve the issue. You will provide updates on new products, coordinating seminars and new product introductions.

Collaborate with the Regional Operations Manager. You will provide updates regarding staffing and training needs; concerns with performance or service level; and recommendations for improvement. You will ensure the implementation of company processes to enhance branch profitability.

Work across teams. You will collaborate with DC's to ensure vendor returns are managed and with the Customer Service Manager to ensure customer service levels are maintained.

Manage the warehouse administration. You will ensure efficiency across all warehouse order processes from end-to-end. You will prepare the warehouse, scheduling employees, and oversee the process for yearly inventory.

Maintain all Health & Safety standards. You will ensure that all safety policies are adhered to, and standards are met and exceeded as outlined in the OHSA and the Company Safety Manual. You will ensure your branch is a safe and clean environment including maintaining safety devices, creating awareness of hazards, and providing protective equipment and supplies.
Position Requirements
Tech School, 5 to 6 Years work experience
What you bring:

The customer service. You have a customer service focus and can build good working relationships with customers and internal teams to ensure quick, efficient service exceeding expectations. You can manage conflict and exercise sound judgement to diffuse situations quickly and calmly, ensuring customer satisfaction.

The management skills. You thrive in a fast-paced, results-oriented environment and can achieve strategic goals and objectives. You can identify gaps in service or workflow and draw on your insights and experience to implement process improvements, roll them out effectively, and ensure staff engagement.

The people leader skills. You have proven team leadership skills, including hiring, scheduling, and providing training for employees. You can gain the trust of your team, motivate them to meet and exceed personal and company goals, and provide performance coaching.

The technical skills. You are proficient with basic software applications and can quickly come up to speed on new tools.

Need more reasons to join?

Marks Supply is a place where respect for the person, the work, and opinions are paramount. With executive leaders onsite weekly, this is a place that retains and actively nurtures a small company feel while drawing on the benefits and support of a larger organization. Our culture is built around supporting a better life for our employees. We have a roster of people who have been with us for over 15 years and a welcoming environment and room to grow for new team members.

We appreciate you. We are committed to the growth and development of our employees in both their professional and personal lives through our Build a Better Life (BABL) program. We offer tools and resources including comprehensive health benefits for you and your family; Employee and Family Assistance Program; financial planning and saving resources; educational reimbursement and more.

We foster a casual atmosphere and a distinct lack of bureaucracy. Our uniqueness is access to decision makers, an openness for ideas, and the confidence that you aren’t a number, you are a name. We pride ourselves on a place where people can bring their whole self to work and we train our managers on how to adapt to an individual’s learning and feedback style. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us.

We care. There’s just no other way to put this. No bells, no whistles needed. At Marks Supply, taking care of our people and giving back to our community is a priority. From the annual John Todd Invitational Golf Tournament that has contributed more than $117,000 to the Canadian Cancer Society and KidsAbility to the We Care/We Share award that splits donations between an employee cause and a client cause.

We have fun. In fact, we have a whole team dedicated to planning it. When in-person gatherings are allowed, we host skating nights, family BBQs, annual branch dinners, an in-house baseball team; a party to celebrate long term employees. Every month we publish our Coming Down the Pipe  employee newsletter with educational tips, songs, and more shared by the people who make up our teams.

If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can't promise it will be a fit, but we do promise to consider your experience. Apply now.

Marks Supply welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Marks Supply
Preferred method of contact: Email with CV via Application Box below.
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