Credit and Customer Relations Clerk

Duties/Responsibilities:

- Review all invoices for billing errors on the same day and submit correction requests to the Coordinating team as needed.

- Upload customer invoices to online portals on the same day they are issued.

- Review and maintain tax codes for accuracy on customer cards in Microsoft Dynamics 365 Business Central.

- Conduct periodic tax audits of customer accounts.

- Contact customers regarding payment on net-term accounts when necessary.

- Process all incoming credit card payments, including direct customer outreach regarding surcharge notices to protect the company's reputation and integrity.

- Review, code, and reconcile all check payments, including over payments, underpayments, and discrepancies.

- Contact customers to resolve payment variances and remittance issues.

- Maintain accurate and up-to-date notes on customer accounts to support effective recordkeeping for the Credit team.

- Prepare and submit refund and payment transfer requests to Accounting.

- Prepare and submit payment reversal requests.

- Assist with sales tax education for the Parts Billing team to support implementation and refinement of new processes.

- Demonstrate a positive attitude by consistently supporting assigned tasks and taking on additional responsibilities without resistance.

- Process, review, and enter credit applications into Bectran.

- Respond to Sales Engineer (SE) and Inside Sales Engineer (ISE) requests in a timely manner.

- Send customer statements as requested or as part of the collections process.

- Review and resolve uncaptured Parts credit card payment issues.

- Code incoming ACH payments accurately.

- Monitor the ATC Payments email inbox and respond to miscellaneous requests, including credit references, forms, and payment-related inquiries.

- Research and code territory commission payments.

- Ensure all customer payment receipts are properly coded to customer accounts, including monitoring credit card postings within seven days.

** Pay Details:**  $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.