Desktop Support Specialist

This position provides technical assistance regarding various hardware and software applications and devices. The main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommending technical fixes.

• Test, build, deploy, troubleshoot repair all mobile and tablet devices, computers, and printers
• Installation and imaging of computers/tablets, software applications, and hardware.
• Install, investigate, and resolve routine and complex matters with computer software and hardware equipment.
• Interact with network services, software systems engineers, and/or applications development to restore service and/or identify and correct the core problem.
• Communicating with desktop users experiencing technical difficulties by troubleshooting and documenting problems
• Reproducing, diagnosing, and analyzing problems reported by users, in turn formulating solutions to resolve the issues
• Provide training and advice to users, both in response to identified difficulties and to share tips for optimal device operation
• Maintain a work log of job tickets

• Two-year IT experience preferred
• Experience in tablet imaging and configuration
• Experience in troubleshooting printers and MFDs (Multi-Function Devices)
• Windows 10 OS experience and/or certification
• The ability to receive and maintain a DoD Secret security clearance
• CompTIA Certification (A+, Network+, SEC+) (Required) - must currently possess and must be maintained throughout duration of employment
• Window 10 Certification / Training - must currently possess or obtain within 180 days of hire and must be maintained throughout duration of employment

SKT, Inc. is anEEO/Veteran/Disabled employer.