Public Safety Systems Technician

Kitsap 911 in beautiful Bremerton, WA is searching for a Public Safety Systems Technician. Our high-performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award-winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PERS retirement, and more!

This position will be open through June 16, 2026 at 8am.

Systems Technicians possess entry-level understanding of the technology used and operated by Kitsap 911 and the agencies it serves within both the radio and IT disciplines of the Technical Services Group. The helpdesk is customer-facing and the first point of contact for support. Incumbents must have great responsive customer service skills along with technical skills to effectively support public safety users.

Incumbents are required to troubleshoot, resolve issues, implement preventative measures for reoccurring issues, and/or escape issues to the proper colleague or vendor for resolution. They must keep detailed notes of steps performed and document resolutions. They must be highly motivated, work both independently as well as part of a team, adapt to competing priorities, and have the initiative to continuously learn to fill knowledge gaps and adapt to changes in technology.

Incumbents are responsible for Kitsap 911’s Technology Help Desk for internal and external users. Help Desk support provides expedient assistance troubleshooting and resolving issues and/or referring issues to the proper colleague or vendor for resolution and issue tracking via a work order system. Incumbents must have strong problem-solving skills. Additional responsibilities can include configuring software, network troubleshooting, setting up hardware and peripherals, maintenance and configuration of land mobile radios, and providing technical advice regarding the use of computers software/hardware, radio software/hardware, and peripherals.

Additional duties may include warehouse maintenance and organization, inventory control, general facilities maintenance, cable management, and grounds maintenance.

The Public Safety Systems Technician may also assist with administration and maintenance of the Geographical Information Systems and Enhanced 911 Master Street Address Guide (MSAG) program.

Incumbents may be asked to assist with or take responsibility for some tasks, projects, assignments or duties of higher level jobs from both the IT and Radio focuses, with the goal of educating, training, and preparing incumbents for higher level responsibilities/jobs.

Incumbents have some decision making authority about specific tasks and projects, and generally must confer with supervision and or senior technicians/engineers before making changes or taking a direction with implications beyond routine tasks or assignments as appropriate.

This position supports a 24x7 facility and may require the incumbent to work weekends, holidays, and/or outside of the scheduled work hours. Additionally, incumbents will be responsible for participation in an on-call rotation and will be expected to respond to emergency support requests as required.

Work generally takes place in an indoor climate-controlled environment, but routinely and regularly requires travel to other, sometimes outside, environments, including remote radio communication site locations.

• High school graduate or GED holder AND two (2) years’ practical work experience in either an operations or technical position involving one or more of the following:
• Troubleshooting and maintenance of workstations
• Basic experience troubleshooting network connectivity issues
• Basic knowledge of computer and/or radio hardware to troubleshoot effectively
• Technical help desk
• Strong written communication skills: ability to author clear SOPs, technical guides, and knowledge base articles appropriate for a technical audience
• Any equivalent combination of experience or education that demonstrates the requisite background or potential…