Team Member - Cashier​/Sales Associate​/Retail

Overall Job Summary

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.

As a Team Member, it is essential that you be available, flexible, adaptable, and service‑oriented, capable of fulfilling the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Team Members perform a combination of duties during 95% of their day, including but not limited to:
  • Operate cash register/computer following cash handling procedures.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Complete Plan‑o‑gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Operate Forklift (if 18+).
  • Operate Cardboard Baler (if 18+).
  • Assist customers with loading purchases.
  • Ensure the customer has a Legendary shopping experience.
  • Sanitize and maintain poultry holding tanks and care for birds as required.
  • Complete all documentation associated with any of the above duties.
• Team Members may also be required to perform other duties as assigned.

No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. A high school diploma or equivalent is preferred, but not required. Team Members must be able to read, write and count accurately.

• Strong communication and problem‑solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Working environment generally inside with moderate noise.
• Indoor floors and outdoor lots on hard surfaces; lighting and temperature are adequate.
• Work shifts vary from one store to another, generally at least 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to company safety training and guidelines.

• Move and transfer merchandise up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with proper equipment (e.g., pallet jack).
• Lift or reach merchandise overhead occasionally.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Access all areas of the store safely.
• Operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register); forklift and baler requirements do not apply if under 18.
• Process information/merchandise through the point‑of‑sale system.
• Handle contact with birds/poultry.
• Complete required training and certification, including propane dispensing (if applicable) and safety certifications.

This job description represents an overview of the responsibilities for the above‑referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

At Tractor Supply and Petsense, our Team Members receive a comprehensive and accessible total reward package, including medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family planning resources such as adoption and surrogacy assistance for all full‑time and eligible part‑time Team Members. Part‑time new hires gain eligibility for TSC benefits by averaging at least 15 hours per week during their 90‑day lookback period.

Benefits eligibility for part‑time hires begins on the first day of the month following 4 months of continuous service.