Banking Associate

We are seeking a Banking Associate to work Monday‑Friday, 12 PM – 5:45 PM at our branch located at 80 East 800 South, Brigham, UT. As the face of the bank, the Banking Associate creates the first and lasting impression for clients by delivering accurate transactions, exceptional service, and building trust through every interaction.

• High school diploma or equivalent required.

• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem‑solving and critical‑thinking skills.
• Highly motivated and goal‑oriented.
• Must be at least 18 years of age.

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual‑control standards, and professionalism during every client transaction.
• Provide courteous, solutions‑oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem‑solving, escalating concerns when necessary.
• Grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.

• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and elevate concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times (BSA/AML, KYC, CIP, MIL, CTR, UAR).
• Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.