Jr Business Analyst Bristol, CT

Jr Business Analyst at Manpower Group in Bristol, CT.

The Technical Support Specialist is responsible for receiving, recording, and reconciling customer/end‑user technical questions on the use and implementation of computer products, in a timely and professional manner.

• Answer incoming customer telephone calls in a courteous and professional manner.
• Assist customers/end‑users with questions on product installation, usage, and implementation.
• Respond to and investigate customer/end‑user inquiries, concerns, and issues via phone, fax, mail, and e‑mail in a timely and courteous manner.
• Answer customer inquiries and provide appropriate technical and/or product‑related information.
• Rely on instructions and pre‑established guidelines to perform the functions of the job.
• Escalate complex inquiries.
• Research and resolve customer complaints.
• Obtain customer feedback information.
• Effectively communicate customer issues and concerns to all applicable internal staff members.
• Document all contacts, actions, and responses in helpdesk tracking system.
• Organize and maintain a file system; correspondence, and other records.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence, as needed.
• Other tasks as assigned.

• Associate degree in information technology, computer science, or related field (preferred).
• 2 years of related technical support experience.
• Excellent attendance.
• Positive attitude.
• Strong and consistent attention to detail.
• Self‑motivated with the ability to stay on task.
• Team oriented.
• Capable of comprehensive listening (understanding the message(s) that is being communicated).
• Proven customer service skills.
• Experience training users of all levels to be proficient using computer‑based applications.
• Versatile, flexible, and a willingness to work within constantly changing priorities.
• Proficient with a variety of desktop and internet applications.
• Experience with cell phones, smart phones, tablets.
• Hands‑on experience installing/re‑installing operating systems and applications (including network, printer, and other driver software).
• Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.).
• Knowledge of:
  • Network structure, security, and function.
  • Network printer function and the ability to troubleshoot printing problems.
  • VoIP phone functions and the ability to troubleshoot problems.
  • Windows operating systems.
• Able to:
  • Effectively prioritize and execute tasks in a high‑pressure environment.
  • Develop a thorough understanding of company's IST products and services.
• Strong:
  • Communication skills, verbal and written.
  • Interpersonal skills.
  • Organizational, problem‑solving, and analytical skills.

Manpower Group is committed to providing equal employment opportunities in a professional, high‑quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay, and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.