Trainee Energy Consultant. LilyLifestyle

Job Title:

Trainee Energy Advisor

Bristol

£27,950 per year (pro rata)

Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term

As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them make informed choices. This is a varied role combining client support with accurate case management, keeping clear records and contributing to a service that makes a real difference to households.

• Monitor the advice line and/or other telephone advice projects, making and receiving calls from people who may need help with energy related issues.
• Accurately record client details and use your knowledge to assess help and support needed.
• Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
• Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
• Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow‑up actions are taken and documented to maintain client safety and wellbeing.

• Maths and English GCSE (or equivalent qualification)
• Previous experience of providing advice or within a similar customer service environment
• Proficient communication and problem-solving skills
• Strong sense of empathy and compassion
• Accomplished at using a range of Microsoft packages including Word and Excel
• Awareness of confidentiality and safeguarding processes

• 25 days' paid holiday (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more
• Training fees and expenses paid on relevant courses
• Flexible working hours, discussed during interview

Candidates with the relevant experience or job titles of Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, Trainee Energy Advisor, Junior Energy Advisor, and Renewable Energy Trainee may also be considered for this role.