Estate Officer - Housing

About The Role

Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? Live West is looking for a dedicated Estate Officer to join our Supported Housing team. This role is suitable for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment.

• Property Maintenance: Undertake minor maintenance work and repairs, ensuring properties are kept in excellent condition. Report major repairs and liaise with contractors to ensure timely and effective solutions.
• Cleaning and Decorating: Maintain communal areas, including gardens, and prepare vacated properties for new customers by cleaning and redecorating as needed.
• Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times, and maintain the security of void properties until new tenancies begin.
• Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately.

At Live West, we focus on the customer. As an Estate Officer, you will be part of a team that values collaboration, innovation, and continuous improvement. We offer a supportive work environment where contributions are recognised and valued. Join us and be part of a company committed to making a positive impact on the lives of our customers and the community.

Apply now and take the first step towards a rewarding career with Live West!

This role is offered on a full-time, permanent basis working 37 hours per week. It is a field-based role covering the Bristol area. We are able to offer this position on a job-share basis (3 days & 2 days) or a part-time basis.

For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

To be successful in your application for the role of Estate Officer – Supported Housing, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role-specific skills and experience:

• Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but you must be willing to undertake them in the role.
• Show an awareness of personal health and safety and of those around you.
• Experience of assisting customers and providing excellent customer service.
• Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
• Ability to work using your own initiative and remain calm under pressure.
• Good customer service skills; showing an understanding of what customer care is.
• Show a positive attitude and take pride in work.
• Good interpersonal skills with the ability to build good relationships with customers and colleagues.
• Have a full, valid UK driving licence with access to a suitable vehicle.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service, and the option to purchase up to 5 extra days (pro rated for part-time roles).
• Pension Contributions: Up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Ongoing personal and professional growth opportunities.
• Family Support: Policies to help balance work and family life, including a new child payment.
• Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us: At Live West, we are united by a shared mission: to create a home for everyone. Our values guide how we work together and deliver services to customers. Collaboration is at the heart of Live West, and we work to deliver together. We are one of the largest employers in the South West, with around 1,800 colleagues serving 80,000 customers.

We are committed to supporting colleagues to thrive and grow within the company. Inclusion at Live West: we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We are a signatory of Inclusive Employers, a Disability Confident Employer, and the Armed Forces Covenant. We welcome individuals of all backgrounds and experiences. You can read more about Inclusion at Live West by visiting our…