Dispatcher, Customer Service/HelpDesk
Job in
Broken Arrow, Tulsa County, Oklahoma, 74013, USA
Listed on 2026-06-08
Listing for:
Air Assurance
Full Time
position Listed on 2026-06-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Responsibilities
- Coordinating and dispatching HVACR technicians to customer locations
- Taking customer calls and scheduling appointments for HVACR services
- Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
- Maintaining an accurate record of service calls, appointments, and customer information
- Providing customers with information about services, pricing, and scheduling
- Ensuring efficient routing of technicians to maximize productivity and minimize travel time
- Addressing and resolving customer complaints and issues in a timely and professional manner
- Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
- Assisting in the preparation of reports related to job status, daily activities, and dispatched calls
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