Enrollment Representative

Delta Dental of Iowa invites candidates for Enrollment Representative to join our team. If you thrive in a collaborative, fast-paced environment and are passionate about delivering exceptional quality service, this is a position for you! You will support the enrollment and eligibility process for group and individual customers, ensure accurate and timely updates to member and group information within administrative systems, deliver exceptional service to internal and external stakeholders, handle multiple tasks, and maintain compliance with company policies and regulatory requirements.

This is a hybrid position located in Johnston, Iowa.

• Process enrollment transactions including member eligibility, terminations, reinstatements, and accounting requests.
• Review and reconcile routine electronic and paper eligibility files to ensure accuracy and compliance with customer specifications.
• Investigate and resolve enrollment‑related inquiries from customers, agents, and internal teams via phone, email, or written communication.
• Collaborate with other departments to coordinate and communicate highly visible service‑related issues.
• Develop a thorough working knowledge of administrative systems, CRM and electronic tools to support team processes.
• Actively participate in huddles and team’s workload to ensure timely and accurate completion of team’s responsibilities.
• Participate in ongoing coaching, quality feedback, and skill development opportunities.
• Adhere to processing standards related to quality, documentation, and turnaround time.
• Adhere to HIPAA and confidentiality requirements.
• Perform other duties as assigned.

• Associate’s degree

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.