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Restaurant Senior Operations Manager

Job in Brooklyn - Kings County - NY New York - USA
Company: Kick Axe LLC
Full Time, Contract position
Listed on 2019-03-22
Job specializations:
  • Management
    Administrative Management, Entry Level Management, Operations Manager, General Manager
  • Administrative
Job Description & How to Apply Below
Job Description

The Senior Operations Manager is responsible for supporting all aspects of the venue operation including guest and employee satisfaction, human resources, financial performance, and sales and revenue generation.

Duties and Responsibilities

  • Deliver outstanding guest service and financial performance
  • Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures
  • Monitors cost controls for each department on a regular basis
  • Assist the General Manager with resolving employee issues
  • Adhere to all franchise and company procedures and regulations as well as standard operating procedures
  • Audit daily reports and processes monthly reports
  • Order supplies and equipment as needed and in accordance with company procedures
  • Complete other duties as assigned by the General Manager

Required Skills and Experience

  • High school diploma or GED required
  • A minimum of five years’ experience in guest service position
  • Highly energetic and motivated individual
  • Must have strong leadership skills
  • Excellent interpersonal and communication skills with strong customer/client focus essential
  • Self-Starter with ability to work independently and as a team
  • Strong problem-solving skills
  • Excellent written communication skills
  • Ability to work in a fast-paced, high pressure environment
  • Ability to shift and manage multiple priorities
  • Results driven focus and ability to work through to completion in a timely manner
  • Adaptable to change

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Position Requirements
Less than 1 Year work experience
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