Lead Service Officer; Commercial Construction Portfolio

Position: Lead Service Officer (Commercial Construction Portfolio)
Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupied construction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams. Client segment focus is local and regional private developers and some public companies.

Independently manage all pre-closing review of construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience also required for loan system processing, problem solving and data integrity.

Essential Functions Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division Responsible for all post-closing services for assigned portfolio of moderate to high complexity loans including single bank and leading to multi bank participations/syndications, less complex and leading to complex loan structures and construction projects.

Proven ability to prioritize and handle multiple tasks in a high-volume environment

Provides backup for all aspects of servicing for team members.

Provides expertise and assists RM and CLO in pre-closing process by review of project, budget, hard and soft cost requisition, equity component in sources and uses analysis, loan documents, and attending meetings

Assimilates and analyzes information necessary to establish moderately to highly complex loan and disbursement controls on bank systems, including project budgets and sources/uses of funds.

Establishes and maintains draw files including collateral release document preparation and monitoring, tenant rent roll verification, letter of credit issuance

Reviews moderately to highly complex draw request for completeness and integrity of AIA and supporting documentation

Analyzes budget and sources/uses of funds to identify exceptions or changes and conformity to standard monitoring requirements; involves third parties as required

Approves draws and prepares forms and data entry necessary to process disbursement

Identifies exceptions and obtains appropriate approvals as necessary

Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements

Initiates financial and collateral transactions based on customer request or loan document provisions

Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction

Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.

Maintains data integrity of system of record including posting of transactions, onboarding of new loans and collateral, processing modifications and amendments, and data information maintenance.

Clearly and immediately communicates problems/issues to Manager and/or RMForms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off-balance sheet transitions.

Provides expertise to RMs on system requirements and project status. Proactively identifies and assists in resolving issues affecting client service and risk management

Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions

Active participation in and may lead projects as needed

Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be…