End User Cloud Technology Manager

This position will lead the strategy, delivery, and operational excellence of enterprise End User Cloud platforms, including M365, Azure, VDI, and Mobile technologies. This role is accountable for platform reliability, security, scalability, and modernization, ensuring a seamless and secure employee experience across the enterprise.

This position requires a people‑first technology leader with a strong track record of leading high‑performing engineering teams, operating in regulated environments, and partnering across technology, security, and business stakeholders to deliver impactful outcomes.

Lead, coach, and develop a team of infrastructure automation engineers.

Foster an inclusive, high‑performing culture focused on accountability, learning, and continuous improvement.

Set clear expectations, provide ongoing feedback, and support career growth across early‑career engineers through senior technical leaders

Oversee day‑to‑day execution, prioritization, and workload management to ensure alignment with business and technology objectives

Attract, retain, and develop top engineering talent through thoughtful hiring, mentoring, and performance management.

Own the delivery and operational support of infrastructure platforms including M365, Copilot, Azure, Email solutions, etc.

Ensure reliable, secure, and scalable infrastructure supporting our employees.

Serve as delivery lead for small to mid‑sized initiatives and a key leader on large or enterprise‑wide programs.

Drive modernization initiatives that improve resiliency, efficiency, and user experience

Partner closely with Information Security, Risk, and Audit teams to maintain a strong control environment

Strengthen the organization’s security posture by ensuring platforms align with regulatory, risk, and control requirements.

Identify and mitigate operational, resiliency, and security risks across platforms and services.

Promote ITIL‑aligned operational practices, incident management, and root‑cause analysis.

Manage the budget for the End User Technology cloud domain, including forecasting and cost optimization.

Own vendor relationships supporting cloud, Dev Ops, endpoint, and security platforms, including performance and contract management.

Bachelor's Degree in computer science or a related field, or equivalent experience. (preferred)

Driving enterprise-wide technology strategy and execution.

Leading large, diverse technical teams and fostering engagement.

Overseeing complex systems, cloud platforms, and service delivery.

Identifying, assessing, and mitigating operational and cybersecurity risks.

Aligning technology investments with business goals and managing domain finances.

Handling complex vendor ecosystems and ensuring value delivery.

Leveraging cloud technologies (e.g. Azure) to support scalability and innovation.

Understanding business needs and influencing senior leadership.

Driving modernization and adoption of emerging technologies.

All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience.

Experience operating in regulated environments with strong risk, security, and change management expectations.

Demonstrated ability to influence across teams and deliver complex initiatives.

Financial services or other highly regulated industry experience.

Experience with monitoring, logging, and performance management platforms.

Familiarity with endpoint, identity, and enterprise security technologies.

Experience managing vendor relationships and technology budgets.

This position is eligible to earn a base salary in the range of $96,000.00 - $ annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience…