IT Support Specialist

IT Support Specialist Full Time Bryan, Texas HQ + Travel to Multi-Site Locations $42,000 - $52,000 annually + benefits

About the Role

Kent Moore Cabinets operates across multiple locations in Texas, and our IT Support Specialist wears multiple hats. You'll handle first-line technical support for employees across our organization, manage onboarding and offboarding, keep our ticketing system running, and travel to our manufacturing plants and design centers to deliver, install, and troubleshoot hardware in the field.

This is hands-on work. You'll repair and deploy production scanners, carry equipment, work in manufacturing environments, and solve problems in real time. You're not stuck at a desk. You're the person who shows up when something breaks and fixes it.

You work as part of a growing team that values clear thinking, ownership, and getting the job done right.

What You'll Do

Field Support & Hardware Installation

• Travel to KMC manufacturing plants and outer offices to install, troubleshoot, and support hardware and equipment
• Repair and deploy production scanners - this is core to the role and a significant portion of field work
• Install and troubleshoot displays, networking equipment, printers, and other peripherals
• Safely work at heights using ladders and lifts to mount equipment
• Perform mid to light lifting and physical labor during installations (typical load: 25-50 lbs)
• Diagnose hardware problems on-site and resolve them or escalate appropriately
• Travel to multiple locations as operational needs require

First-Line Support & Problem Solving

• Answer IT support requests from employees across our locations - via tickets, phone, or in person
• Troubleshoot hardware issues (laptops, desktops, printers, peripherals, network)
• Support Windows OS, Microsoft 365, and common line-of-business applications
• Use our ticketing system to track, manage, and close requests
• Know when to escalate - you'll own some problems end-to-end; others you'll hand off to specialists

Onboarding & Offboarding

• When new hires arrive, coordinate their first-day setup: accounts, devices, email, access, physical workspace
• When people leave, manage deprovisioning and asset recovery

Documentation & Communication

• Keep clear notes in our ticketing system so the team understands what was done and why
• Create simple documentation for common issues so users can solve problems on their own
• Communicate status to the team and to end users when issues affect multiple people

Physical Requirements

This position requires the following physical capabilities:

• Ability to climb ladders and use lifts safely during equipment installation and troubleshooting
• Ability to lift and carry equipment weighing up to 50 lbs on a regular basis
• Ability to bend, reach, and stretch while installing or troubleshooting hardware
• Comfort working in manufacturing environments (noise, temperature variation, dust)
• Valid, current driver's license (required for travel to multiple locations)
• Ability to travel to manufacturing plants and outer offices as operational needs require

If you have mobility limitations, back issues, or other physical constraints that would affect your ability to safely perform this work, we encourage you to discuss accommodations with our HR team during the interview process.

What We're Looking For

Required:

• Hands-on experience with Windows OS and basic computer hardware (troubleshooting, repair, support)
• Ability to think logically and systematically through technical problems
• Strong communication skills - you can explain technical things to non-technical people clearly
• Willingness to learn and adapt as IT tools and technologies change
• Comfort with hands-on work, travel, and working in different environments
• Valid driver's license and reliable transportation

Nice to Have:

• CompTIA A+ certification or equivalent hands-on experience
• Experience with Jira or other ticketing systems
• Familiarity with Active Directory, Microsoft 365, or MDM
• Networking basics - switches, firewalls, Wi-Fi
• Experience with Linux, Mac support, or mobile device management

Why Work for KMC?

• Hands-on technical growth. You're not limited to phone support or remote tickets. You work with hardware, you see systems in production, you understand impact end-to-end.
• Real relationships. You work directly with people across the company. Your work has a face and a name.
• Manufacturing environment. KMC makes beautiful custom cabinetry. Working in a manufacturing environment teaches you about operations, constraints, and real-world problem solving.
• Clear expectations. We're building IT with structure and accountability. You'll know what success looks like and how you're measured.
• Growing team. You're part of a new direction for IT re's room to grow and take on more responsibility as you prove yourself.
• Competitive pay and benefits. Health, dental, vision, 401k match, paid time off, professional development support.

What matters most:
You're comfortable with hands-on work and travel. You ask good questions before jumping to conclusions. You document what you do…