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Customer Service Investigator

Job in Bucheon - South Korea
Posted by JEV Management Sdn Bhd
Full Time position
This Job Posting has Expired
Salary 2000000 KRW Monthly KRW 2000000 MONTH
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • Security
Job Description & How to Apply Below
Responsibilities
1. Educating users with Global Customer Service account on how to maintain security and safety on Global Customer Service site.
2. Reviewing multiple queues to prevent potential risks
3. Working with Trust & Safety lead to develop and enhance internal policies and tools
4. Investigating complex situations and potential fraud
5. Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends
6. Maintaining high levels of confidentiality while performing investigations
7. Comprehensively documenting investigations
Position Requirements
Bachelor
Requirement
Competencies
1. Fluency in both Chinese and English (both written and oral) – Daily Duty and Training will be conducted in English.
2. Strong written interpersonal communication skills
3. Detail oriented- you do your due diligence when completing an investigation
4. Excellent problem solving, critical thinking and customer service skills
5. Strong understanding of e-commerce environment and related user issues
6. Idea-driven, confident and articulate – ready to make a meaningful contribution to the team from day one
7. Background in technology, online media/services and/or fraud and/or investigation
8. Ability to analyze data for patterns
9. Education Background or Work Experience in the field of hospitality is a plus (Recommended)
Required Language Skills:
  • English - Very good
  • Chinese - Good
Additional Information / Benefits
Working Hours
1. 5 days in Sun-Sat (Including 1 day of weekend, either Sat or Sun)
2. Hours: 9:00 to 18:00 daily (The hour may vary according to internal situation)
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