IT Technician

Prizm Document & Technology Solutions
• Buffalo , NY , US

We’re searching for a professional IT support specialist! You’ll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you’re committed to providing high-quality support while maintaining top levels of productivity, apply today!

• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
• Use strong communication skills to make clients feel comfortable with their technology
• Be a team player to provide the absolute best experience to end-users
• Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise
• Provide new employees with user accounts, company email, and security access so they complete their assigned tasks
• Run security checks on all of our systems to ensure we are protected from cybersecurity threats
• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
• Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware

• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics for end-users with varying skill levels
• 2+ years experience in a professional IT setting
• Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
• Advanced proficiency in Microsoft Office
• Superb organizational, time management, and communication skills
• Capable of creating technical databases utilizing spreadsheets in Excel
• Experience with Windows, Mac, and Linux computer operating systems
• Great customer service skills and passionate about helping our business succeed

$45,000 - $55,000 yearly

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!