Field Service Engineer

Job Overview

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Beauty is a robotics startup based in Burlington, MA. We have raised $50M+ from leading venture and celebrity investors to build the world’s first fully autonomous manicure machine. We have pre‑sold our first 1,000 machines to iconic brands including Ulta Beauty and Nordstrom. As of November 2025, we launched our first robot at Ulta Beauty in Everett. We are a fast‑growing 50+ person organization with deep robotics experience.

We are seeking an energetic, self‑starter to join our Field Service team. The role requires a strong understanding of robotic systems to install, troubleshoot, and support machine functionality both in the office and at distributed locations across the US.

• Own setup and installation of machines at customer stores
• Diagnose and repair machines at customer locations or remove/replace machines for external repair
• Perform routine maintenance and preventative checks and calibrations to ensure optimal equipment performance
• Communicate with internal and external customers to ensure alignment across all interested parties
• Create a support library through clear process and procedure documentation
• Maintain detailed records of service calls, repairs, and training
• Work with cross‑functional engineering teams to influence and improve the design of the robotic system
• Drive peak organizational performance through effective feedback, accountability, and teamwork
• Travel:
  Up to 50% in the continental US

• BS in Engineering with 3+ years of robotics/automation/systems engineering experience
• Strong knowledge of electro‑mechanical systems, software, and networking
• Strong network background with an understanding of networking protocols (TCP/IP, DNS, DHCP) and infrastructure to ensure reliable system connectivity
• Demonstrated ability to analyze complex issues, diagnose problems, and implement effective solutions
• Clear and effective communication with technical and non‑technical colleagues, and experience providing professional customer service focused on customer satisfaction
• Ability to work in diverse environments and adjust to changing needs and technical challenges
• An unwavering pursuit of innovation

Salary Range: $80,000 – $100,000 USD

Equity and benefits are included for all full‑time employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.