Customer Service Coordinator
Listed on 2026-02-20
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator, Technical Support
* Customer Service Coordinator
*
* Location:
* Onsite - Burlington Township, NJ
* Schedule:
* Monday-Friday, 8:30 AM-5:30 PM
* Employment Type:
* Full-Time
* About the Role
* We are seeking a
* Customer Service Coordinator
* to serve as the primary point of contact for clients throughout the relocation of household goods. In this role, you'll ensure each move is handled with expertise, positivity, and exceptional service. You will proactively assess needs, coordinate multisupplier solutions, and maintain a smooth, consistent process from start to finish.
This is an
* inoffice, nonremote
* position requiring strong communication, organization, and problem solving skills.
* Key Responsibilities
* * Serve as the main point of contact for customers during their relocation.
* Collaborate closely with sales staff, operations planners, and dispatch to deliver top quality service.
* Manage all daily activities related to household goods relocations.
* Obtain orders, collect customer information, and provide quotes.
* Prepare estimates and coordinate third party services as needed.
* Create and maintain customer profiles.
* Register orders and prepare operational documents (tickets, bills of lading, etc.).
* Send client correspondence confirming move details and dates.
* Support military OA/DA processes.
* Conduct postmove quality calls to ensure satisfaction.
* Prepare driver paperwork and client reports.
* Ensure accurate invoicing.
* Handle international relocations, including bookings and OA/DA.
* Initiate and process quick claims.
* Troubleshoot customer issues and provide timely solutions.
* Schedule services with dispatch.
* Assist team members as needed to maintain smooth operations.
* Make decisions regarding nonrevenue issues (third party services, quick claims, date extensions).
* Required
Skills & Qualifications
*
* * 2+ years
* of administrative, customer service, or operational support experience.
* Strong communication and interpersonal skills.
* Experience in
* logistics or transportation
* preferred.
* Proficiency in Microsoft Office.
* Ability to work effectively in a
* fastpaced environment*.
* Problem solving mindset with a customerfirst approach.
* Work Environment
* * Fully onsite in Burlington Township, NJ.
* Monday-Friday, 8:30 AM-5:30 PM.
* Job Type & Location
* This is a Contract to Hire position based out of Burlington, NJ.
* Pay and Benefits
* The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
* Workplace Type
* This is a fully onsite position in Burlington,NJ.
* Final date to receive applications
* This position is anticipated to close on Feb 28, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business…
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